1.2 Please make sure you have read these Terms carefully, especially the limitations of our liability, before using the Website.
1.3 By using this Website, you agree to and accept these Terms. You should print a copy of these Terms or save them for future reference.
1.4 We may amend these Terms from time to time. Please review them regularly to ensure you understand the terms that apply each time you use the Website. These Terms were most recently updated in June 2019.
2. Information About US
2.1 This Website is operated by Kind Consumer Limited, a company registered in England and Wales under company number 05760846 with its registered office at 79 Clerkenwell Road, London, EC1R 5AR ('we', 'our' or 'us').
2.2 To contact us, please see our Contact Us page. Alternatively, if you have a query in relation to your order; purchasing the Products; or how to use the Products for the first time, then call us on 0800 046 9980 or email us at
3. Accessing Our Website
3.1 You agree that you will only use the Website for your own personal, non-commercial use.
3.2 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.
3.3 You are responsible for ensuring that you have all hardware and software necessary in order to access the Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
3.4 You agree that you will not:
a. use the Website to in any way infringe the privacy or other rights of other users of the Website or any third party;
b. use the Website in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person;
c. do anything that may cause damage to the Website or our servers, systems or equipment or those of third parties, nor access or attempt to access any users' data;
d. do anything that subjects the Website, Kind Consumer, its parent company or any subsidiary or affiliate of Kind Consumer to any derogatory treatment or brings (or might bring) the Website, Kind Consumer or any affiliate of Kind Consumer into disrepute;
e. misuse or do anything that disrupts all or any part of the Website, including but not limited to knowingly introducing software viruses, trojans, worms or other material that may be technologically harmful; or
f. state, suggest or in any way give the impression that you have any commercial relationship with us, or that you are our agent or that we have endorsed any submission you may make to the Website.
4. Intellectual Property Ownership and Content Access
4.1 All copyrights and other intellectual property rights in the artwork, graphics, text, video and audio clips, trademarks, logos and other content available on this Website (“Content”) are owned by us or used with permission.
4.2 Although you can copy any part of this Website to your own computer for your personal use, you may not copy or incorporate any of the Content available on the Website into any other work, including your own website, or use the Content in any other public or commercial manner. You may not post or redistribute any portion of our Website unless you have a license from us to do so. We retain full and complete title to all such Content, including any downloadable software or code, any images incorporated in or generated by the software, and all data accompanying it. You must not copy, modify, reproduce, upload, transmit, distribute, reverse-engineer, disassemble or otherwise convert it to another form.
4.3 You may not change any of the notices regarding copyright, trademarks or other marks that may accompany the Content
4.4 Unless otherwise specified, all trademarks used on this Website are the property of Kind Consumer or one of its affiliate companies.
4.5 You are not in any circumstance permitted to:
a. use the Content to compile a database of, or re-create the whole or substantial part of the Content by making repeated and systematic copies of insubstantial parts of, any of the Content;
b. alter, modify or circumvent, or attempt to circumvent, any copy protection and/or digital rights management measures within the Website or its content;
c. alter or remove any watermarks and/or acknowledgements included in the content on the Website;
d. sublicense, sell or rent access to the site or its content or use the Website or its content for any illegal purpose;
e. to use the Website to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms;
f. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam) using the Website; or
g. remove, obscure or otherwise tamper with any copyright and proprietary notices that relate to or are contained within the content.
5. Data Protection
6.1 You understand and you agree that we (including our parent company, subsidiaries, affiliates, officers, directors, agents and employees) will not be liable to you in contract, tort (including negligence) or otherwise for: (i) loss of profits or goodwill; (ii) loss of data; (iii) intangible losses; or (iv) any indirect, incidental, special and consequential damages, arising out of or in connection with these Terms or your use of or inability to use the Website or your reliance on the content of this Website, even if you have advised us of the possibility of such losses.
6.2 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
6.3 Nothing in these Terms limits or excludes our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.
6.4 This Website may refer to products or services of third parties or link to third party sites or information. We do not endorse or make any warranties or representations about those products or services and accept no responsibility for the content of websites linked on our Website. Any links to other websites are provided for your convenience only. We will not be liable for any loss or damage that may arise from your use of them. You need to make your own decision as to whether to use third party products, services and websites. If you purchase any products via a website linked to this Website, your purchase will also be governed by that websites’ terms and conditions of sale.
6.5 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
7. Force Majeure
7.1 We will not be liable in any way for loss, damage or expense that you incur arising directly or indirectly from any failure or delay in performing any of our obligations under these Terms caused by any circumstances beyond our control, which include but are not limited to vandalism, accident, break down or damage to machinery or equipment, fire, flood, acts of God, strike, lock-out or other industrial disputes (whether or not involving our employees) or legislative or administrative interference.
8. Other Important Terms
8.1 These Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous statements and any previou terms and conditions relating to the supply of the product.
8.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
8.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
8.4 We may transfer this agreement to someone else. We may transfer our rights ad obligations under these terms to another organisation.
8.5 You need our consent to transfer your rights to someone else. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.
8.6 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
8.7 We will send notices and other communications to you at the e-mail address you have provided to us. You must send all notices and other communications to us using one of the communication methods referred to in clause 2.3 (depending on the nature of your enquiry). Any notices sent by e-mail or via the Contact us form will be deemed to have been received 24 hours after the time sent by the sender. Any notices sent by first class post will be deemed to have been received on the next working day. Any notices issued by us that appear on our Website will be deemed received when you next use the Website, unless expressely stated otherwise.
8.8 We may change, modify or revise these Terms at any time. It is your responsibility to check that you have read and agree with the latest Terms on the Website.
8.9 These Terms (and the provision of all products and services by us) are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland
8.10 These Terms do not affect your statutory rights.